PHAB PROFESSIONALISM & CUSTOMER SERVICE EXAMS

Online  •  Affordable  •  Instant

The phenomenal success and encouraging feedback of the first ten months of PHAB Standard has driven the PHAB Team to push boundaries even further and launch the first ever online PHAB Professionalism & Customer Service Exams (PPCSE). Specifically designed around the hair, beauty and nail industries, tested and approved by the PHAB Standard Non-Executive Board of Directors, who are all experts in their field. The PHAB Standard Professionalism & Customer Service exams are an affordable management tool offering instant results. Each of the 6 exams are written for specific sectors of our industry: Hairdressers, Colourists, Beauty Therapists, Nail Technicians, Barbers and Salon/Spa Receptionists. 

What are the benefits of using the PPCSE’s to test salon professionals?

The online, multiple choice exam can be used at any stage of an employee's life cycle:

  • As an aid during recruitment. This exam is a great compliment to the trade test.
  • For the purpose of induction.
  • When ending probation. Before you decide whether an employee is made permanent in your business the PPCSE is a great assessment tool.
  • During performance reviews.
  • Trouble shooting. When you need to assess a staff member’s performance in detail, we recommend that the manager sits in with them while they take the exam and soon the areas requiring improvement will reveal themselves.
  • Support during promotion. When promoting staff to higher levels (e.g. stylist to style director or beauty therapist to senior therapist) the PPCSE is a great benchmarking tool.
  • During disciplinary action. A fair and independent way to assess knowledge and understanding of what is being taught.
  • Assessing individual and team training requirements. Annual allocation of training budgets can be tricky at the best of times but the data from staff’s PPCSE results will point you in the right direction.

What is tested during a PPCSE?

  • All areas of customer care knowledge and standards
  • Soft skills required to be successful in revenue generation
  • Simple selling techniques and etiquette

Founder and Chief Executive of PHAB Standard, and former leading industry trainer, Nergish Wadia-Austin commented, ‘Today's trading climate highlights the need for improved standards in customer service and it is often this area that separates businesses from their competition. The PPCSE result can be printed off immediately and should someone fail it, they will be guided to all the relevant independent industry courses listed on the PHAB Standard website by the best in the industry. Salon/Spa Managers who are present during the time the exams are sat will get a clear idea of the strengths and weaknesses of an individual's ability to perform.”

Here’s what Industry Professionals have to say about the Exams!

"At Kazumi we have put all our senior team through the PHAB Professionalism & Customer Service Exams. The exam results have given us great insight into our team, their service knowledge and service awareness standards. The PHAB Exam results have identified that even though all the team are technically trained to a very high standard, they could be much stronger in the sell through of other salon services and professional home care products. The PHAB Exams have highlighted these areas clearly so we can now tailor our in-salon and carefully select our external training programs to focus on these specific areas. As a result of the PHAB Exams we hope to have an even more finely tuned, service focused and technically sound team than we already do!

Thank you PHAB Standard for this amazing in -salon tool."

Mark McCauley, Director, Kazumi Hair, Dublin Ireland

 

"We have been very impressed with the PHAB Professionalism & Customer Service Exams(PPCSE) and can see many uses for it within our business. We intend to use the PPCSE to help with increasing our team's customer service skills and identifying areas for improvement. Moving forward we see the PHAB Exam playing a huge part in our recruitment strategy and intend to use it alongside our trade tests when deciding on a successful candidate. It is also a great aid and support when measuring if and when stylists are ready for a promotion. We can't wait to get started implementing the PHAB Professionalism & Customer Service Exams in our salon!"

Luke Halford, Salon Owner, Shapes Salon, UK

 

"One of the greatest hurdles faced by Beauty Salon and Spa Managers worldwide is assessing their staff's customer service standards from behind closed doors. PHAB Standard has designed the first ever on-line, affordable and instant management tool called The PHAB Professionalism & Customer Service Exam (PPCSE). Specifically written for the Beauty Therapist, Nail technician and Salon/Spa Receptionist, the exam allows the manager to assess service capability, sales technique and etiquette instantly. PPCSE can be used  during a performance evaluation, at the time of recruitment and has several additional H.R. uses. PPCS Exams are your eyes in the treatment room! Brilliant!"

Gill Morris, Founding Director, GMT Tech

 

"I was very excited taking the PHAB Professionalism & Customer Service Exam. It is an amazing tool for salon professionals to be able to assess their own levels of customer care, professionalism and it makes you think about your attitude towards service. For me, completing the PHAB exam was a wake-up call! Sometimes we forget what behaving professionally means to our Industry. Taking the PHAB exam really shone a light on those vital aspects of our job and it will certainly help us salon professionals to improve our service and in the long run the professionalism of our Industry. Take the exam and find out if you really are a PHAB professional!"

Nataliya Onyshchenko, Nail technician, Edinburgh
Nataliya ia also a CND Shellac Education Ambassador, a Gold PHAB Standard Nail Professional and a Brisa Professional Award Winner 2010

 

 

The PHAB Professionalism & Customer Service Exams cost £18.00 per exam.

Exams are available for FREE to all Businesses with a valid PHAB Standard (up to the number of productive staff quoted in the business application).

Please be aware that the PHAB Exams are not available immediately. You do have to pre-order them and we endeavour to get them to you within 24 hours of purchase. We are working to get them to you much sooner and will keep you informed of our progress.