Courses for Salon Owners and Managers who run:

Gill Morris

At Your Salon

Consultation & Closing sales

A fast paced 1-day course designed to give you the tools to provide your team with sales techniques and processes  which are proven to increase sales, increase team members confidence and increase customer loyalty and spend. Content relevant to hair and beauty, suitable for small and large salons, delivery is humorous, entertaining and engaging.

www.gmtbusinesstraining.co.uk
gill@gmtbusinesstraining.co.uk

T: 01455 632742
M: 07931 535363

Gill Morris

At Your Salon

Managing time, Effective delegation

Time is the one thing you can’t buy more of. This course analyses where and how you spend your time and where you can and can’t delegate. The process and planning for delegation are discussed and a template and action plan provided. This course helps you to see how you can be most effective in your business.

www.gmtbusinesstraining.co.uk
gill@gmtbusinesstraining.co.uk

T: 01455 632742
M: 07931 535363

Gill Morris

At Your Salon

Targeting your Message & Introduction of New Services

A 1 –day course covering how to analyse your business offering through the eyes of a client and everything that impacts upon them. Analysis of competitor offering, your customer base and methods of marketing are discussed. At the end of the day you will have an action plan to help you achieve your goals and an understanding of how the various marketing and planning tools can assist you.

www.gmtbusinesstraining.co.uk
gill@gmtbusinesstraining.co.uk

T: 01455 632742
M: 07931 535363

Gill Morris

At Your Salon

Understanding Key Performance Indicators/Measures and how to use them

‘If You Fail to Plan you Plan to Fail’. Take yourself out of your comfort zone and learn how to plan for greater success in general and also specific projects. Delivered in an upbeat, humorous style this 1 day course is a must for any salon owner or manager and gives you templates which you can use throughout your business.

www.gmtbusinesstraining.co.uk
gill@gmtbusinesstraining.co.uk

T: 01455 632742
M: 07931 535363

Gill Morris

At Your Salon

Effective recruiting techniques

An essential 1-day workshop which will give you the tools to analyse your current recruitment situation and processes. How to analyse skill gaps, team member personalities, what your business actually needs as opposed to what you just think you need. Writing job and personality descriptions, where to advertise, the interview process and how to measure applicants. An ‘eye opener’ when it comes to helping you to understand team member issues.

www.gmtbusinesstraining.co.uk
gill@gmtbusinesstraining.co.uk

T: 01455 632742
M: 07931 535363

Gill Morris

At Your Salon

Inspiring teams to achieve goals and targets

People buy people, how good are yours? Where they great once but not anymore? This fast paced 1-day workshop looks at what really motivates people, the processes you need to implement to uncover your individual team member motivators and how to put that knowledge into an action plan which offers on-going motivation. This day will help you to recognise your motivational style.

www.gmtbusinesstraining.co.uk
gill@gmtbusinesstraining.co.uk

T: 01455 632742
M: 07931 535363

Julie Eldrett and Mark Wilson

28th Feb Seaton Delaval,Tyne and Wear

28th Feb (evening), Ramside Hall, Durham

Increasing Customer Spend,Customer Care,Customer Recommendations,Re-booking skills,Consultation training,Increased retail

This course is ideal for salon owners and managers who are responsible for the development of the business.Whether a salon may be having problems in retailing,increasing their average bill,customer retention or motivating the team Julie and Mark provide the perfect combination to solve these problems. While Julie is passionate about Customer Care, Mark is dedicated to providing sound business advice for the salon.

0191 237 0073
Julie@julieeldrett.co.uk or 0797 1226987

Julie Eldrett

8th March L’Oreal Technical Centre, Manchester

Good communication skills,Customer Care, re-booking skills,Introduction of new services.Dealing with complaints

Reception is often undervalued.Reception is the heart of any salon and helps keep the business flowing smoothly. A good receptionist will help build and maintain a good business as well as knowing how to deal with an unhappy customer in a professional and effective manner.

0161 834 9594

Peter Lunn

London 07/02/11, 11/05/11 
Manchester 21/06/11

• Re-booking
• KPI’s
• Managing time
• Effective delegation
• Performance review

Get more from your team by mastering skills in communication, lead productive meetings, set and review targets and how to keep a great team happy. 

Lead positive team meetings, set positive future actions and you’ll see positive results

Redken Education UK 020 8762  4239

Peter Lunn

London 14/06/11, 03/10/11

• Customer care
• Re-booking
• KPI’s
• Managing time
• Effective delegation
• Performance
• Column management

The consultation is where you get an opportunity to make your valuable clients happy but all too often this vital step is far too rushed.  Peter’s one day course covers how to ensure your customers are relaxed, impressed and confident in your skills.  The business bonus is that your great relationship with your client can’t fail to set you apart from the competition and secure future business.

Redken Education UK 020 8762  4239

Peter Lunn

London 11/04/11 & 12/04/11, 11/10/11 & 12/10/11

• Customer Care,
• Recommendations,
• Re-booking skills,
• Understanding Key Performance Indicators/Measures and how to use them,
• Column Management, Managing time,
• Effective delegation, Prioritising techniques, Managing retail,
• Effective recruiting techniques,
• Reviewing performance

Close the performance gap and make sure every member of your team gets to shine with a course that covers every aspect of people management in the salon.  

Learn how to conduct effective 1:1 meetings, how to handle tricky situations with individual members of staff and how to bring out the best in your entire team. 

Redken Education UK 020 8762  4239

Peter Lunn

London 22/03/11, 07/09/11
Manchester 07/07/11

Understanding Key Performance Indicators/Measures and how to use them, Column Management, Inspiring teams to achieve goals and targets, Managing time, Effective delegation, Prioritising techniques, Managing retail, Effective recruiting techniques, Reviewing performance etc

A one day masterclass which covers tips on how to set prices, gain the most profit from your products, increase your profile and avoid costly mistakes when it comes to managing finances.  Combine good knowledge with great effort and you can’t fail to get results

Redken Education UK 020 8762  4239

Peter Lunn

London 14/02/11, 04/05/11
Manchester 06/09/11

Confidence, experience, closing sales, introducing new services

This programme shows you how to share your expertise with your customers.  Become an expert and watch your retail business soar as a result.

Redken Education UK 020 8762  4239

Peter Lunn

London 11/07/11
Manchester 27/04/11

• Customer Care,
• Cross selling,
• Introduction of New Services,
• Understanding Key Performance Indicators/Measures and how to use them,
• Column Management, Managing time,
• Effective delegation, Prioritising techniques,

Change your perception and improve your reception! 

Find out how to make sure you always sound inviting on the phone, learn the secrets of great communication and see how you can play a big part in boosting your salon’s retail business.

Redken Education UK 020 8762  4239

Debbie Gee

In-Salon Training

A day designed to give Team Leaders more confidence for holding Team meetings, Talking to audiences of consumers and hairdressers.

0788 1935 312

www.debbiegtraining.com

Julie Eldrett

In-salon is advised for maximum effect and value

This day is all about the People, the Customer and how the Team play a crucial role and that they need fundamental skills, knowledge and a good Leader to succeed.

www.julieeldrett.co.uk/

+44 (0) 797 122 6987

info@julieeldrett.co.uk

Julie Eldrett

In-salon is advised for maximum effect and value

In Our industry it is very important to have the right people. When recruiting you need to be totally clear what you’re looking for. What qualities do you want in the person you hire? What skills do you need them to have? Have they the required skills and knowledge to do the job? This course will look at Recruiting the right People, Developing them within the team along with Retaining them.

www.julieeldrett.co.uk/

+44 (0) 797 122 6987

info@julieeldrett.co.uk

Julie Eldrett

In-salon is advised for maximum effect and value

Front of House is often undervalued however I believe it is the heart of any business. It is where information can be fed to every part of the salon, just like the heart feeds the arteries. The Front of House is the centre of communication, as soon as a customer enters the salon they immediately receive messages from what they hear and see of the kind of experience they perceive they are going receive while in your salon. It’s about what they see ie the décor, location, design, a team who look as though they will give good service even before the customer knows what they want.

www.julieeldrett.co.uk/

+44 (0) 797 122 6987

info@julieeldrett.co.uk

Julie Eldrett

In-salon is advised for maximum effect and value

Following an initial phone call and consultation your "Personal Business Development and Support Plan" will be discussed and prepared for you so you can decide how much support you would like to have and for how long. This can be from as little as one day to a full ongoing Business Growth Package.

www.julieeldrett.co.uk/

+44 (0) 797 122 6987

info@julieeldrett.co.uk

Julie Eldrett

In-salon is advised for maximum effect and value

To take control of your business you first need to review it. Are you hitting breakeven, do your team consistently do what you want them to do and the way you want them to do it? If not, it’s time for a change.

Disney says 'If you want clean, you have to train clean'

In other words people can't read your minds - you have to show them. Based on where your business is now and where you want it to be, you need to make a plan including targets and budgets.

This course will help you plan your business objectives to enable you to build your business through your team and customer base and by planning your time and becoming organised.

www.julieeldrett.co.uk/

+44 (0) 797 122 6987

info@julieeldrett.co.uk

Julie Eldrett

In-salon is advised for maximum effect and value

This relaxed and fun course looks at how important it is to have good communication skills. If we don't communicate effectively misunderstandings can occur. This course covers the importance of giving and receiving information ensuring the customer and team are totally in tune with one another.

www.julieeldrett.co.uk/

+44 (0) 797 122 6987

info@julieeldrett.co.uk

Julie Eldrett

In-salon is advised for maximum effect and value

This seminar is all about the customer as the name suggests and will get you thinking about how your customers are treated and communicated to and how it can make a difference to your business. You will also find out what your customers really want by sharing with you all my research and knowledge in a fun and informative way.

www.julieeldrett.co.uk/

+44 (0) 797 122 6987

info@julieeldrett.co.uk

Gilli Bruce

London 27th March
Manchester 6th September

A one day introduction to management course for new / aspiring managers of those wishing to refresh.

www.gillibrucetraining.co.uk

Book via Wella studio - O207 637 7172 (London)

Book via Wella studio - O161 834 2645 (Manchester)

Gilli Bruce

Manchester 10th & 11th July
London 9th & 10th October

A two day course to develop the skills required for the difficult parts of the manager’s job. Learn assertiveness for use with both clients and the team.

www.gillibrucetraining.co.uk

Book via Wella studio - O161 834 2645 (Manchester)

Book via Wella studio - O207 637 7172 (London)

Gilli Bruce

London 24th April
Manchester 20th September

A one day course for business leaders, senior managers, salon owners  using NLP tools and techniques to focs on their role and priorities for effective leadership

www.gillibrucetraining.co.uk

Book via Wella studio - O207 637 7172 (London)

Book via Wella studio - O161 834 2645 (Manchester)

Gilli Bruce

Manchester 27th Sept. & 25th October

A two day course to focus on increasing profitability and business development

www.gillibrucetraining.co.uk

Book via Wella studio - O161 834 2645

Gilli Bruce

Manchester 3rd May
London 29th May

A one day course for salon owners and managers to focus on your client offer and how to develop this further

www.gillibrucetraining.co.uk

Book via Wella studio - O161 834 2645 (Manchester)

Book via Wella studio - O207 637 7172 (London)

Gilli Bruce

London 15th May

A one day manager’s course to develop skills for effective appraisals and performance reviews

www.gillibrucetraining.co.uk

Book via Wella studio - O207 637 7172

Gilli Bruce

Manchester 19th March
London 11th September

A one day manager’s course on the motivation process. NOT suitable for non managers.

www.gillibrucetraining.co.uk

Book via Wella studio - O161 834 2645 (Manchester)

Book via Wella studio - O207 637 7172 (London)

Gilli Bruce

Manchester 17th April
London 19th June

A one day course to develop the effectiveness of the reception role.

www.gillibrucetraining.co.uk

Book via Wella studio - O161 834 2645 (Manchester)

Book via Wella studio - O207 637 7172 (London)

Lisa Shepherd

London 5th March

With five busy salons, a successful franchise/partnership structure and award winning imagery to her name, Lisa Shepherd has plenty of wisdom to share. Covering issues that every growing or ambitious salon faces such as client and staff retention, business investment and team management, Lisa offers her own perspective, tips and advice. Lisa delivers the truth about the

www.clynol.com

0207 724 7931

Anthony Whitacker

Liverpool, Glasgow, London, Bristol, Dublin

Consultation Training, Increasing Spend, Customer Care, Customer Recommendations, Re-booking skills, Closing Sales, Introduction of New Services, Understanding Key Performance Indicators/Measures and how to use them, Column Management, Inspiring teams to achieve goals and targets, Managing time, Effective delegation, Prioritising techniques, Managing retail, Effective recruiting techniques, Reviewing performance etc.

We believe that the pillars of any successful business are built on strong leadership,good planning and effective processes To achieve long lasting success, you need to combine an understanding of ,marketing, finances with good salon management and team motivation. To support you, your team and your business, we have developed a business program that cover all of the required elements to enable you to work towards achieving your business goals, and develop a strong motivated and successful team.  The course comprises of six modules, run over a twelve month period, they are Management, Money, Client, Marketing, Team for Team and Team for owner.

Our USP is the one too one coaching we provide, between modules,to help delegates achieve the  goals they have set themselves.

Stephen Ward
0753 490 8164
steve.ward@henkel.com

David Drew
Impact Business Success Coaching

In Salon training
Dates as requested

Understanding Key Performance Indicators/Measures and how to use them.

Have you converted your hard work into profit for your business? Profit is generally acknowledged as the single most pressing concern of most business owners, and it is simply the life blood of all businesses.

This one day course brightens up the dull side of salon management and will help you to approach situations with confidence. It can be easy to get lost in the financial terminology, but with this user-friendly and accessible course David Drew demonstrates in jargon-free language that whatever you're selling understanding accounts is the key to your business success.

Tel: 01243 778 598
Mob: 07768 242034
www.Impactbusinessconsultant.co.uk
email: david@impactbusinessconsultant.co.uk

David Drew
Impact Business Success Coaching

In Salon training
Dates as requested

Increasing Spend, Customer Care, Customer Recommendations, Re-booking skills, Closing Sales, Introduction of New Services, Understanding Key Performance Indicators/Measures and how to use them, Column Management, Inspiring teams to achieve goals and targets.

This fun and highly interactive day / workshop will help salon owners and managers to understand how to- 1. Improve Profitability. 2. Motivate their Team. 3. Create Momentum to drive their business forward. 4. Activate and achieve their goals. In uncertain economic times. There has never been a better time to sharpen up your business skills and the customer service skills of your team. During this day David offers a number of solutions including programmes on business management and the importance of 5.Business Planning; 6.Retailing With Confidence; 7. Developing Customer Relationships; 8.Team Motivation and Improved Customer Care.

Tel: 01243 778 598
Mob: 07768 242034
www.Impactbusinessconsultant.co.uk
email: david@impactbusinessconsultant.co.uk

David Drew
Impact Business Success Coaching

In Salon training
Dates as requested

For individual salon owners or managers who want individual training /coaching. For anyone wanting to increase their understanding of their business and improve its performance, realising its business potential profitability. David is passionate about working with hairdressers, salon owners, managers and their teams to facilitate the very best performance to the highest standards. Most of David's clients hire him because they want an answer to the question; What's Next? They feel dissatisfied with their current business situation, but are not sure how to improve profitability, motivate their team or create momentum to drive their business forward and achieve their goals.

Tel: 01243 778 598
Mob: 07768 242034
www.Impactbusinessconsultant.co.uk
email: david@impactbusinessconsultant.co.uk

David Drew
Impact Business Success Coaching

In Salon training
Dates as requested

Understanding Key Performance Indicators/Measures and how to use them, Column Management, Inspiring teams to achieve goals and targets, Managing time, Effective delegation, Prioritising techniques.

Effective recruiting techniques, Reviewing performance.

This highly interactive day is about what makes an effective manager, how to help enhance their ability to lead and manage and develop their salons business through their people in the belief that 'better people lead to better business'

Learn to clearly understand what the role of a manager is. Learn how to communicate in a positive way, how to create and maintain a motivated team, how to lead your team to achieve their goals and hit their individual/team targets. Understand the importance of and how to measure performance, thus improving performance and the importance of benchmarking the business.

Tel: 01243 778 598
Mob: 07768 242034
www.Impactbusinessconsultant.co.uk
email: david@impactbusinessconsultant.co.uk